FAQ

What is incontinence?

Light incontinence.
Also known as stress incontinence and is when a small amount of urine leaks out during physical activity, including coughing, sneezing and laughing.  Usually only a little bit of urine leaks out but it can be very embarrassing.

Moderate incontinence
Also known as urge incontinence and is when the bladder contracts involuntarily, leading to a loss of bladder control and not being able to reach the toilet in time.

Heavy incontinence
Large loss of urine and being unable to stop before losing a bladder full.

Bowel incontinence
Also called faecal incontinence and is the loss of solid or liquid stools or wind with leakage.

How do I know which pad to choose?
You need to find out what level of incontinence you have (see above).  The description of each pad gives details of which level it is suitable for.  However the best way to find out whether a pad is right for you is to try it so please ask us for a free sample.

Can you flush disposable pads down the toilet?
No. To dispose of the pad put it in a disposable bag (also available on the website) and put out with your ordinary household rubbish.

The pad gets very wet should I use 2 at the same time?
No. You should use a higher absorbency pad or alternatively you can use a booster pad without a waterproof backing (Classic line plus or extra available on the website)

Why does the pad leak?
There could be 3 reasons for this
1. The pad could be on the wrong way. The absorbent side should be next to the skin,
2. Pads without a sticky strip on the back should be worn with ventilated stretch pants to ensure a snug fit.
3. You may need a more absorbent pad.

How quickly will my order arrive?
We dispatch 95% of orders from stock and it should reach you within 3 working days

Is it possible to return goods?
We offer a no quibble guarantee.  You can return unopened goods to us for an immediate exchange or refund of the cost of the product.

How is my delivery packed?
All goods are wrapped in discreet plain packaging for delivery to your door